Westealing Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Westealing Storage provides storage-related services to customers in the UK. By making a booking, placing an order, or otherwise using our services, you agree to be bound by these terms. Please read them carefully before proceeding, as they explain how the service works, when payment is due, what happens if you cancel, and the limits of our responsibility. For the avoidance of doubt, these terms apply to all standard storage services, related handling services, and any associated collection or delivery arrangements supplied as part of a booking.

The purpose of this page is to create a clear agreement between you and Westealing Storage. It is intended to reflect standard UK service expectations while remaining easy to understand. Nothing in these terms affects your statutory rights as a consumer, and nothing in them is intended to exclude liability where exclusion would be unlawful. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may update these terms from time to time to reflect legal, operational, or service changes. The version that applies to your booking is the one published at the time you place that booking, unless we agree otherwise in writing. By continuing to use our storage services, you acknowledge that you have reviewed the current terms and accept their application to your use of the service.

1. Booking Process

All storage bookings with Westealing Storage are subject to availability and acceptance. A booking request does not guarantee provision of the service until we have confirmed the arrangement. Confirmation may be given after we review the details provided, including the type of service required, the start date, the duration, and any special handling needs. Where relevant, we may request additional information before confirming the booking.

To complete a booking, you must provide accurate and complete information. This includes the name of the person responsible for the account, the service address or collection point if applicable, the item description or storage requirement, and any access instructions. You must also ensure that the items placed into storage are lawful to store, properly declared, and suitable for the selected service. If the information you provide is inaccurate or incomplete, we may refuse, suspend, or amend the booking.

Once confirmed, your booking will set out the agreed service details, the estimated or fixed fees, and any conditions that apply. If the booking relates to ongoing storage, the service period will normally begin on the agreed commencement date. If it relates to a one-off service, the service will be deemed completed once the agreed task has been carried out, unless otherwise stated. You are responsible for checking your booking confirmation carefully and notifying us promptly of any errors.

2. Service Use and Customer Obligations

You agree to use the storage service responsibly and in accordance with all instructions provided by Westealing Storage. You must not store goods that are prohibited, dangerous, illegal, stolen, contaminated, or likely to cause damage, nuisance, or risk to people or property. This includes items that may emit fumes, leak, explode, attract pests, or otherwise compromise the condition of the storage environment.

You must ensure that all items are securely packed, labelled where appropriate, and capable of being stored without causing harm or deterioration. We are not responsible for hidden defects in items, inadequate packaging, or damage caused by the inherent nature of the goods themselves. You are also responsible for maintaining up-to-date contact details and for responding promptly if we need to obtain instructions or clarification in connection with your booking.

If you fail to meet your obligations, we may take reasonable steps to protect our staff, premises, and other customers’ property. This may include refusing admission, isolating items, requiring additional packaging, or terminating the service where necessary. Any additional costs caused by your failure to comply with these terms may be charged to you. We reserve the right to report suspected unlawful activity to the relevant authorities.

3. Payments and Charges

All fees must be paid in accordance with the payment terms stated in your booking confirmation or invoice. Unless otherwise agreed, charges are payable in advance or on the due date specified. We may require an initial payment, deposit, or recurring payment arrangement depending on the nature of the service. Failure to make payment on time may result in suspension of access, removal of goods, refusal to continue the service, or termination of the agreement.

Prices may vary depending on storage duration, volume, handling requirements, special access arrangements, and any additional services requested. If the scope of the service changes after booking, we reserve the right to revise the price accordingly. Any supplementary charges will be explained where reasonably possible before they are incurred. Charges may also apply for missed appointments, uncollected items, late payments, disposal requests, or costs caused by incorrect information supplied by you.

Unless expressly stated otherwise, all prices are shown exclusive of taxes, which will be added where applicable. You are responsible for any bank charges, card fees, or other costs imposed by your payment provider. We may recover reasonable costs associated with debt collection, recovery action, or enforcement of overdue sums, provided such recovery is permitted by law. Payment disputes must be raised promptly and in good faith, together with any supporting information.

4. Cancellations, Amendments and Termination

You may request to cancel or amend a booking, but any cancellation or change is subject to the rules applicable to your service type and the timing of your request. If you cancel before the service has started, we may retain a reasonable amount to cover administration, reserved capacity, or work already carried out. Where goods have already been collected, handled, or placed into storage, additional charges may apply depending on the operational stage reached.

If you need to amend the booking, we will try to accommodate the request, but we cannot guarantee changes to dates, service scope, or access arrangements. Amendments may affect the price and may require revised confirmation. We are not liable for any loss caused by your decision to cancel or change a booking, including consequential costs such as alternative storage or transport arrangements, except where required by law.

We may terminate or suspend the service immediately if you materially breach these terms, fail to pay sums due, store prohibited items, provide false information, or act in a way that threatens safety or the integrity of the service. On termination, you must promptly remove any remaining items unless we agree to a different arrangement. If you do not collect or make arrangements for goods within a reasonable time, we may exercise rights available to us under applicable law, including storage, retention, or disposal rights where lawfully permitted.

5. Liability and Insurance

Westealing Storage will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events beyond our reasonable control, including adverse weather, fire not caused by our negligence, acts of third parties, power failure, civil disturbance, or unavoidable operational interruption. We are also not liable for damage resulting from the nature of the items stored, inadequate packaging, or failure by you to comply with these terms.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability in connection with any booking will be limited to the amount paid for the relevant service, or such lower amount as is permitted by law, except where a higher limit is required by mandatory statutory rights. We do not accept responsibility for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

You are encouraged to maintain appropriate insurance for goods placed into storage, particularly where the items are valuable, fragile, irreplaceable, or essential to your business or personal circumstances. Any insurance we may offer, arrange, or refer to will be subject to separate terms and may carry exclusions, excesses, or valuation limits. It remains your responsibility to ensure that the level of cover you choose is suitable for your needs.

6. Waste Regulations and Prohibited Materials

Where the service includes removal, collection, clearance, or disposal of unwanted items, all activities must comply with applicable UK waste regulations. You must not ask us to handle controlled waste, hazardous waste, asbestos, chemicals, oils, batteries, tyres, electrical waste, clinical waste, or any other regulated material unless we have expressly agreed in writing and have the lawful ability to do so. Any items presented for disposal must be accurately described and separated where required by law.

You warrant that any waste handed over for processing is lawfully yours to dispose of and that you have disclosed all relevant information about its condition and composition. If undeclared hazardous or restricted material is discovered, we may refuse collection, isolate the material, notify the appropriate authority, or charge additional costs arising from safe handling and compliant disposal. You will be responsible for losses, fines, claims, or expenses caused by any breach of waste-related obligations.

We reserve the right to determine, at our reasonable discretion, whether an item is suitable for storage, transport, collection, or disposal under applicable rules. If an item is not acceptable, you must remove it or arrange lawful disposal promptly. Where items become waste during the course of the service, or where storage contents are abandoned, we may manage the goods in accordance with legal obligations and any rights set out in these terms.

7. Access, Health and Safety

Customers must comply with all reasonable access procedures and health and safety requirements notified by Westealing Storage. This may include identification checks, appointment times, safe loading methods, site rules, and restrictions on the movement of items. You must not create unsafe conditions, obstruct access routes, or interfere with staff instructions. We may deny access where we believe there is a risk to safety, security, or the proper operation of the service.

Any person attending on your behalf must be authorised by you and must comply with these terms as if they were you. You remain responsible for their conduct and for any consequences arising from their actions. We may record entry details, inspect items where legally permitted, and take reasonable steps to protect stored property and the integrity of the premises. Any security measures used do not amount to a guarantee against theft, damage, or unauthorised access.

If an emergency occurs, you agree to follow all lawful instructions given by our staff, emergency services, or other relevant authorities. We may take immediate action to protect life, property, or operations, including relocating items if necessary. Where possible, we will notify you of any significant action taken, but urgent intervention may be required before notification can be given.

8. Data, Notices and General Provisions

We may process your personal data for the purposes of managing bookings, payments, service delivery, compliance, and communication. Any processing will be carried out in line with applicable data protection laws. You are responsible for ensuring that any personal data or sensitive information contained within stored items is handled appropriately and is not left unsecured without your knowledge or consent.

Any notice under these terms must be given in a clear and reasonable manner, and will be treated as received when it has been sent to the most recent contact details provided by you or when otherwise delivered in a verifiable form. If a party delays in exercising a right, that delay does not waive the right. No waiver will be effective unless stated clearly in writing. These terms, together with the booking confirmation and any expressly incorporated documents, form the entire agreement between the parties in relation to the service.

If any provision is found invalid, illegal, or unenforceable, it will be severed to the minimum extent necessary, and the remaining provisions will continue in full force. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. You may not assign your rights or obligations without our written consent.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides that another forum must apply. If you are entering into a booking as a consumer, your statutory rights remain protected and any mandatory legal protections applicable in the UK will continue to apply.

By using Westealing Storage, you acknowledge that you have read, understood, and agreed to these terms. If there is any inconsistency between these terms and any booking confirmation, the booking confirmation will prevail only to the extent of that inconsistency and only if expressly stated. These terms are intended to provide a fair and transparent basis for the storage service, while allowing the business to operate safely and in compliance with relevant law.