Storage West Ealing Terms and Conditions
These Terms and Conditions set out the basis on which Storage West Ealing provides storage and related removal and transport services to consumer and business customers. By making a booking, paying a deposit, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person or business who enters into an agreement with us for storage, removal, transport or associated services.
We, us, our means Storage West Ealing.
Services means any storage, removal, transport, packing, handling, loading, unloading, or related services provided by us.
Unit means any storage unit, room, container, or other space allocated to you for storage.
Goods means any property, items, or possessions that you ask us to store, move, handle or otherwise deal with.
Contract means the agreement between you and us, comprising these Terms and Conditions and any written confirmation, inventory, quotation, or schedule that we issue.
Scope of Services
We provide secure storage units together with optional removal and transport services for moving goods to and from our facilities. The specific services you have requested will be set out in our quotation or booking confirmation. We do not provide services that are not expressly agreed in writing.
Booking Process
All services are subject to availability and must be booked in advance. A booking may be made online, in writing, or in person at our premises, subject to our acceptance.
The booking process generally involves you providing details of the required storage space or removal service, including dates, addresses, approximate volume or inventory of goods, and any special access requirements. We may ask you to provide proof of identity and proof of address for regulatory and security purposes.
We will issue a quotation or rate which is valid for a limited period as stated. A contract is formed only when we confirm acceptance of your booking, which may be by written confirmation, issue of an invoice, or our commencement of the services.
We reserve the right to refuse any booking at our discretion, including where we reasonably believe that the goods are unsuitable for storage or transport, or where access conditions would make the service unsafe or unlawful.
Charges and Payment Terms
Our charges for storage and related services are set out in our quotation or tariff in force at the time of booking. Storage charges are typically calculated on a weekly or monthly basis according to the size and type of unit. Removal and transport charges may be based on time, distance, volume, or a fixed fee.
Unless otherwise agreed, payment for storage is due in advance for each billing period. We may require a deposit as security against unpaid charges or damage. For removal and transport services, we may require part payment on booking and the balance prior to commencement of the service, or full payment in advance.
Payment must be made using an accepted payment method. You are responsible for ensuring that your payment details remain valid and that all sums due are paid on time. If payment is not received when due, we may refuse access to your unit, suspend performance of any further services, and charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is made in full.
We may review and vary our storage charges and other fees from time to time. Any change to recurring storage charges will be notified to you in advance. If you do not agree to the revised charges, you may terminate the storage contract by giving the required notice and vacating your unit prior to the date the new charges take effect.
Cancellation and Amendment Policy
You may cancel or amend your booking subject to the following provisions.
For storage-only bookings, you may cancel prior to the agreed start date. If you cancel less than a specified period before the start date, we reserve the right to charge a reasonable cancellation fee to cover administrative costs and loss of reserved capacity.
For removal and transport services, you may cancel or rearrange the service, but charges may apply where insufficient notice is given. If you cancel within a short period before the scheduled date, we may charge a percentage of the agreed fee up to the full amount, depending on how much notice you provide and the resources already allocated.
Any request to amend dates, addresses, or scope of services is subject to availability and our agreement. Changes that increase the duration, distance, or volume involved may result in revised charges. If we cannot accommodate your requested amendments, your original booking remains in place unless you cancel it in accordance with these Terms and Conditions.
We may cancel or postpone services in exceptional circumstances such as safety concerns, severe weather, access restrictions, or events beyond our reasonable control. In such cases, we will endeavour to offer an alternative date or a refund of any pre-paid charges for the affected services, but we will not be liable for consequential losses.
Use of Storage Units
You must use the unit solely for the storage of goods that you own or are lawfully entitled to store. You are responsible for locking your unit and keeping it secure. You must not share access codes or keys with unauthorised persons and must notify us promptly if you believe that security has been compromised.
You must keep your unit reasonably clean and tidy, and you must not attach anything to the walls, floors, or structure of the facility without our written consent. You must not cause damage to the unit or common areas. Any damage caused by you or your visitors may be charged to you.
You may access your unit only during the facility opening hours or access times that we have notified. We may temporarily restrict access for maintenance, safety, or security reasons, and will aim to give reasonable notice where practicable.
Prohibited Goods and Waste Regulations
You must not store or request us to remove or transport any goods that are illegal, dangerous, or unsuitable for storage. Prohibited items include but are not limited to explosives, firearms and weapons, flammable or combustible materials, toxic, hazardous or radioactive substances, perishable foodstuffs, live animals, plants, cash or currency in significant quantities, and items that emit fumes, odours, or noise.
You are responsible for ensuring that any goods presented for storage or removal comply with all relevant laws and regulations. If we become aware that prohibited or unsafe goods are stored or are to be transported, we may refuse to handle them, require their immediate removal, or take any steps we consider necessary to make the situation safe, including involving law enforcement or regulatory bodies if appropriate.
All waste generated by you or your visitors while on our premises must be disposed of responsibly. You must not leave unwanted items, packing materials, or general waste in corridors, car parks, or other communal areas. You must not use our premises for the disposal of household or commercial waste that does not directly arise from your permitted use of the unit.
If you leave waste, abandoned goods, or items that require special disposal or treatment, we may arrange removal or disposal at your expense. You agree to reimburse us for all costs incurred in dealing with waste or abandoned items, including any charges imposed by waste contractors or regulatory authorities.
Customer Responsibilities
You are responsible for ensuring that information you provide to us is accurate and complete, including contact details, billing information, and any relevant details about access, parking, or the nature of your goods.
For removal and transport services, you must ensure that there is adequate access to properties and that any necessary permissions, permits or parking arrangements have been obtained. You must ensure that the premises are safe for our staff to work in and that all fragile or valuable items are properly packed and labelled unless we have agreed to provide packing services.
You must inspect goods and units on collection or completion of services where reasonably possible, and notify us of any concerns without undue delay.
Our Responsibilities
We will provide the services with reasonable care and skill, using staff and equipment appropriate to the nature of the work. We will take reasonable steps to maintain the security and integrity of our storage facilities, including implementing access control and monitoring systems as appropriate.
We will comply with applicable laws and regulations in the operation of our business and will aim to minimise disruption to customers when carrying out maintenance or improvements to our premises.
Liability and Insurance
We do not automatically provide insurance cover for your goods. It is your responsibility to arrange adequate insurance for items stored with us or handled by us, whether through your own insurer or through any insurance option that we may offer subject to separate terms.
Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited to a reasonable amount, having regard to the charges paid for the services and the nature of the goods, unless otherwise agreed in writing. We will not be liable for loss of or damage to goods where such loss or damage results from inherent defects, poor packing carried out by you, wear and tear, atmospheric or climatic conditions, or where goods are prohibited or not disclosed to us.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, even if we have been advised of the possibility of such losses.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
Non-Payment and Lien
If you fail to pay any amounts due to us, we have a contractual lien over the goods stored in our facilities or in our possession. This means we are entitled to retain possession of the goods until all outstanding sums, including interest and costs, have been paid in full.
If you remain in arrears after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the goods to recover the amounts owed. We will account to you for any surplus after deducting our costs and charges, but you will remain liable for any shortfall.
Termination of Storage
You may terminate your storage contract by giving the notice period specified in your agreement, provided all sums due are paid up to the termination date. On termination, you must remove all goods from the unit and leave it clean and free of waste. If you fail to vacate the unit on time, additional charges may apply.
We may terminate the storage contract by giving you notice in writing. We may also terminate or suspend access immediately if you breach these Terms and Conditions, fail to pay sums due, store prohibited goods, or act in a manner that endangers staff, other customers, or the premises.
Personal Data and Privacy
We will handle personal data in accordance with applicable data protection laws. We may collect and use your personal information for the purposes of managing your account, providing services, processing payments, security and access control, and complying with legal obligations. Further information about our data practices may be provided in a separate privacy notice.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial disputes, power failures, or the acts of third parties or public authorities.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with the services or the contract, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer and live in another part of the United Kingdom, you may also bring proceedings in your local courts.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions, together with any written confirmation or schedule issued by us, set out the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements. You acknowledge that you have not relied on any statement or representation that is not set out in writing in the contract.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the start of a new storage period will apply to the services provided during that period.
